Privacy Policy
Last updated: March 1, 2025
At EXTER FUNKY, your privacy matters deeply to us. This Privacy Policy explains how we collect, use, store, share, and protect information about you when you use our website, platform, and services. We encourage you to read it in full so you can make informed decisions about your data.
Who We Are
EXTER FUNKY is an online educational platform operated by Exter Funky LLC, a company registered and operating in the State of New Mexico, United States. Our principal place of business is 100 Industrial Ave NE, Albuquerque, NM 87107. We offer online courses in macrame and handcrafted decorative art.
As the entity that determines the purposes and means of processing your personal data, EXTER FUNKY acts as the data controller for the information described in this policy. If you have any questions about our data practices, you may contact us using the information provided at the end of this document.
Information We Collect
We collect information in several ways and at various points during your interaction with our platform:
Information You Provide Directly:
- Account registration information (name, email address, password)
- Payment and billing information (processed securely through third-party payment providers — we do not store raw card data)
- Contact form submissions (name, email, message, course interest)
- Profile information you optionally provide (bio, skill level, location)
- Homework submissions and course feedback
- Communications with our support team via email
Information Collected Automatically:
- Device information (browser type, operating system, screen resolution)
- IP address and approximate geographic location
- Pages visited, time spent on pages, and clickstream data
- Referral URLs (how you arrived at our website)
- Course progress and completion data
- Cookies and similar tracking technologies (see Section 6)
Information from Third Parties:
- Payment processors (transaction confirmation, partial billing details)
- Analytics platforms (aggregated behavioral data)
- If you sign in via a social login provider, basic profile data from that provider
How We Use Your Information
We use the information we collect for the following purposes:
- To create and maintain your account and provide access to purchased courses
- To process payments and manage billing securely
- To deliver course content, track your progress, and provide instructor feedback
- To respond to your inquiries, support requests, and feedback
- To send transactional emails (enrollment confirmations, receipts, account notices)
- To send course updates, new content announcements, and promotional communications (you may opt out at any time)
- To improve our platform, course quality, and user experience through analytics
- To detect, prevent, and address fraud, abuse, or technical issues
- To comply with applicable legal obligations
- To personalize your learning experience and recommend relevant courses
We will never sell, rent, or lease your personal information to third parties for their own marketing purposes. Any sharing of data with third parties is strictly limited to what is necessary to operate our platform, as described in Section 4.
How We Share Your Information
EXTER FUNKY does not sell your personal data. We may share information with trusted third parties only in the following circumstances:
- Payment Processors: We share billing information with payment service providers (such as Stripe or Shopify Payments) to process transactions securely. These providers are PCI-DSS compliant and maintain strict data security standards.
- Cloud Infrastructure and Hosting: Our platform is hosted on secure cloud infrastructure. Our hosting providers may have access to data solely to provide technical services.
- Email Service Providers: We use email delivery services to send transactional and marketing emails. These providers process your email address on our behalf.
- Analytics Providers: We use anonymized or pseudonymized analytics tools to understand platform usage. Raw personal data is not shared with analytics providers.
- Legal Compliance: We may disclose information if required by law, court order, government request, or to protect the rights, property, or safety of EXTER FUNKY, our users, or the public.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, user data may be transferred as part of that transaction, subject to the same privacy protections.
Data Retention
We retain your personal information for as long as necessary to provide you with our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:
- Account data is retained for the duration of your account's existence and for up to 36 months following account deletion, unless a shorter period is required by law.
- Payment and transaction records are retained for a minimum of 7 years to comply with financial reporting and tax obligations.
- Course progress and completion data is retained for the lifetime of your account and for up to 24 months after account closure.
- Contact form and support correspondence is retained for up to 24 months.
- Marketing communication preferences are retained until you update or delete them.
You may request deletion of your personal data at any time (see Section 7). Upon verified deletion request, we will remove your data within 30 days, subject to any retention obligations imposed by law.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, understand how our platform is used, and deliver relevant content. Types of cookies we use:
- Essential Cookies: Required for the platform to function. These include session cookies for authentication and security. You cannot opt out of these.
- Functional Cookies: Remember your preferences, such as language settings and course progress. Disabling these may impact your experience.
- Analytics Cookies: Help us understand how users navigate our platform so we can improve it. These are anonymized and aggregate-level.
- Marketing Cookies: Used to track visits across websites and deliver relevant advertising or content. You may opt out via your browser settings or our cookie consent manager.
You can control or disable cookies through your browser settings. Note that disabling certain cookies may impair functionality. Our platform may also use pixel tags, web beacons, and local storage technologies in similar ways.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Correction: Request correction of inaccurate or incomplete personal data.
- Right to Deletion: Request that we delete your personal data, subject to certain legal exceptions.
- Right to Portability: Request your data in a structured, machine-readable format.
- Right to Restrict Processing: Request that we limit how we use your data in certain circumstances.
- Right to Object: Object to our processing of your data for direct marketing purposes at any time.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time without affecting prior processing.
To exercise any of these rights, contact us at info@exterfunky.com with your request. We will respond within 30 days. We may need to verify your identity before fulfilling certain requests.
California residents may also have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and to opt out of its "sale." EXTER FUNKY does not sell personal information. For CCPA requests, contact us at the address below.
Data Security
We implement industry-standard technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include:
- SSL/TLS encryption for all data in transit
- Encrypted storage of sensitive data at rest
- Access controls limiting data access to authorized personnel only
- Regular security assessments and vulnerability scanning
- Secure payment processing via PCI-DSS compliant providers
- Employee training on data handling and privacy best practices
Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. In the event of a data breach that materially affects your privacy, we will notify you as required by applicable law.
Children's Privacy
The EXTER FUNKY platform is not directed to children under the age of 13. We do not knowingly collect or process personal data from children under 13. If you believe a child under 13 has provided us with personal information, please contact us immediately at support@exterfunky.com so we can delete that information.
Users between 13 and 18 years of age should use the platform only with the consent and supervision of a parent or legal guardian.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or through a prominent notice on our platform.
We encourage you to review this policy periodically. Your continued use of the platform after any changes constitutes your acknowledgment of the updated policy.